Mafia Casino Data Protection and Privacy

What Data We Collect And Why

When a player registers with Casino Mafia, we ask for a name, e-mail address, date of birth, password and account currency, and we confirm every new account by e-mail. This information lets us open an account, apply the correct currency and age-verify the player before any deposit bonus or free spins are credited.

Verification Before Withdrawals

Before any withdrawal is paid out, we carry out KYC checks that require an ID document, a proof of address and proof that the player owns the payment method used to deposit. These documents confirm that the person requesting a withdrawal is the account holder, and they are collected only once a withdrawal is requested rather than at registration.

Account access itself relies on login by e-mail or phone number, and our account features include tracking a player's Coins balance, Wheel of Fortune spins and weekly challenges, all tied to the same verified profile.

How We Protect Account Information

Games and payments at Casino Mafia run over an encrypted connection, and player funds are kept in segregated client accounts separate from our own operating funds. This separation means a player's balance is not mixed with company funds, which matters for how deposits and withdrawals are handled behind the scenes.

Because our Help Centre covers bonuses, payments, account and verification in dedicated sections, most questions about why a document was requested, or how long a verification check takes, can be resolved directly through that same channel rather than by repeating personal details across several messages.

Support for any data-related query is available through live chat and e-mail, both staffed 24/7, so a player waiting on a verification step or wanting to confirm what was submitted does not have to wait for office hours to get an answer.

Alongside the standard account and verification data, we offer a set of tools that give players direct control over their own account and play, particularly where responsible gaming is concerned.

Player Controls And Responsible Gaming Options

• Self-exclusion can be requested through support at any time, pausing the account on the player's instruction.
• A cooling-off break can be set up on request for a shorter pause than full self-exclusion.
• A self-assessment questionnaire is available for players who want to check their own play patterns.
• Links to GamCare and Gamblers Anonymous are provided for players seeking outside support.
• Account recovery and sign-in use e-mail or phone number login, reducing reliance on a single stored password.

Anyone reviewing our full offer alongside these controls can see the complete picture, including bonuses and limits, on our full overview page.